Types of Telephony Systems and their Suitability to Various Businesses
Every time you think of business communication, you have to consider the channel which is used to propagate the same information to different stakeholders in your business. Therefore, as the business owner, you have to decide which is an ideal telephony system for your business. Considering that making a choice is not a straightforward, this guide highlights various telephony systems and their most suitable applications. The guide fits anyone looking for a reliable guidance on how to buy the ideal telephony system for his business, even those who want unbiased direction on how to improve their current system
The purchase mission should start by analyzing your business needs; you can either go for a comprehensive phone system that even has physical offices telephones or a virtual phone service.
You can also go for the traditional landline telephone service or for the VoIP system which runs over the internet and offered by some providers.
For the VoIP, you can either select a system that is hosted in your business, or you can go for the one which is hosted by the service provider. This should not worry you in case you don’t have a clear way on how to make a sound selection.
To start with the VoIP makes it easy for the workers working remotely to be connected to the business phone line via their personal phones; home phones or cellar phone. They are outstanding in forwarding calls; calls from the customers can be directed to the right employee with a lot of ease. This makes it easy for the customer to be connected to the right staff when a customer calls using the main business number. Besides, the system automates various features like call forwarding, call screening, voicemail, and automated receptionist. The system makes it possible for the employees working remotely to sound like they are working from the main office; this gives the business the professional face. It is very good option for the companies that have numerous remote workers more so the enormous ones.
It is also important to know more about the other option which is the landline system. For you to run a landline service, you have to have PBX software in your premises. A PBX software is used to create multiple extensions and allow phone system features like call directories and call transferring The modern market has landline systems that are considered a hybrid of Voice over Internet Protocol. Although a majority of the service providers are facing out these traditional telephony systems, customers still believe them because they have been tried and tested for a very long time. Financially stable corporates that can support full time IT technicians or those with poor internet connection or low-speed internet can go for this option.